Each user can customize their timezone and change passwords.
Admin users have more privileges like editing user roles, groups, timezones, user filters, and more for any other user. Admins can:
1. Edit user name
2. Edit user Timezone
3. Enable 2FA, verifying the user's identity by sending a unique code to their cell phone.
4. Edit user roles. To know the various user roles at Knowi, click here.
5. Edit user groups and share permissions for other users. There are two permissions you can grant: View or Edit. Set to view if you want the user NOT to be able to share assets (dashboards, queries, datasources, etc.) to the selected group, but can only consume assets shared to this group by other users. Set to edit to allow them to share assets with the selected group.
6. Limit sharing to these groups. Use the dropdown list to choose from the groups the user belongs to. When enabled, the user will only be able to share assets with members of the chosen groups.
7. Edit the default dashboard. The default dashboard is to be shown whenever the user logs in.
8. Edit Always share to: Automatically share all assets created by the user to the selected groups. This is useful within a team setting to collaborate on assets created by one user to be shared with others automatically, without sharing individual assets explicitly. Shared assets include any datasources, queries, widgets, and dashboards.
9. Apply/Edit filters.
Suspending and Reinstating Users
Admins can temporarily block a user from accessing Knowi without deleting them or removing any of their work. On the Edit User dialog, check Suspend User and click Submit to suspend the user. To reinstate them, reopen the dialog, uncheck Suspend User, and click Submit.
When a user is suspended:
- They cannot log in through any method. This includes the standard Knowi login, single sign-on (SSO/SAML), and the Management API (including MCP). Every path returns the same message: "Your account has been suspended. Please contact your system administrator to be reinstated."
- All of their assets (dashboards, widgets, queries, datasources, and agents) remain active and available to other users who depend on them.
- Their API keys stay active, so scheduled queries and other background jobs that rely on those keys keep running. The suspended user is only prevented from using the Management API and MCP.
- The user no longer counts toward your account's active user total, freeing up a seat.
Reinstating the user restores full access and returns them to your active user count.
Note: The Suspend User option is available to admins only.
Password Requirements
Create a strong password for your Knowi account
Whether you're creating a password for the first time or resetting your password, Knowi will evaluate the strength of your password to make sure that it is secure and not easily guessed.
Passwords must be at least 8 characters long, and we don't restrict the use of numbers or special characters. As you create a new password, the system will provide feedback on password strength.
If you're having trouble coming up with a password that meets our requirements, use a long, random, and unique string of characters. You can use a passphrase, but it shouldn't be a common phrase from a book, movie, TV show, etc. as those are commonly used.
To choose and store a secure password, use a secure password manager like LastPass or 1Password to generate and auto-fill unique passwords for each site you visit, including Knowi.
For further information on User Access & Permissions, please click here.
Help, I've been locked out of my account!
If you fail five password attempts, your account will be locked. To unlock your account, reset your password or reach out to Knowi to assist you with resetting your password.