Operational Alerts send admins an email when scheduled queries, reports, or alerts run into problems anywhere in the account. Knowi checks for new issues every 30 minutes and sends a single batched email per check, so you do not need to monitor each asset individually. This is an opt-in, account-wide setting that is available to admins.
What is Monitored
| Asset Type | Included When |
|---|---|
| Scheduled Query | A scheduled query run completes with an error or a warning. Queries that are not scheduled are not included. |
| Report | A scheduled report run fails or times out. |
| Alert | An alert run fails or times out, or the alert condition is met but the notification could not be delivered (reported with the status ALERT_DELIVERY_FAILED). |
How Alerts are Sent
- Every 30 minutes, Knowi collects all issues from the account since the previous check. The email is typically delivered within a few minutes after each check.
- No email is sent if there are no new issues.
- No email is sent if the issues are the same as the last email (the same assets with the same statuses and errors). This prevents a repeatedly failing asset from sending the same email every 30 minutes. Once a check finds no issues, the next failure is sent as a new email.
- If Custom Mail Server SMTP Settings are enabled, the email is sent through your custom mail server.